Great customer service

visibone.jpgAfter all the complaining I’ve done lately, I think I need to say something nice about somebody…

I searched high and low, and looky here, I found someone right in my inbox. I ordered some great products from Visibone (insanely-great web-geekery) and here’s the email I got:

Dear Plain Jane Mom,

I can’t describe what a thrill it is to get your business. My fondest wish is to make useful stuff — and for actual people to actually use it. You’re probably a complete stranger and somehow I’ve convinced you to give it a try. And you’re actually paying me?! Almost too much to take, but I’ll bear up. I’d love to know how it all turns out.

Below you’ll find all the details of your order, including a link where you can check status.

We ship most orders on the next business day after we receive your payment. Some orders we have to ship in multiple packages, so if you don’t get everything, the rest is almost certainly on its way. I insist you tell me if you don’t get everything in perfect condition.

I hope you find the stuff I’ve made an oasis of usefulness. But more, I hope you’ll imagine how it could be better. So, quite literally:

If this is not the most useful paper for web designers in the world, I want you to tell me what is. Or could be.

– Bob Stein, stein@visibone.com, 1-207-725-2799, www.visibone.com

Well wow, I love it. Great product, nice folks. This is the way it should be. If you’re a geeky web designer type, check them out immediately!

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Comments 2

  1. Oh, The Joys wrote:

    Yes, but what is it?

    Posted 12 Oct 2006 at 12:26 pm
  2. Plain Jane Mom wrote:

    Ha, good question! It is a set of complete reference works crammed into a tiny space. They are great because you don’t have to sort through endless chit chat in longer reference books. They just tell you exactly what you need to know.

    Posted 12 Oct 2006 at 2:22 pm

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